Is the process confidential?

Yes, except in the rare situation where safety of the mediator or the parties is at stake.  The mediator will present a Confidentiality Agreement to be signed by all persons attending the mediation.  The mediator will not report what happens in the privacy of a mediation session to anyone not in attendance at the mediation, and nothing said in the session can be used later in an arbitration or a court proceeding.  All notes taken by the mediator will be destroyed after the mediation. The only information that is not confidential is whether or not an agreement has been reached and, if so, the terms of that agreement.